- EDRAW INFOGRAPHIC SOFTWARE UPDATE
- EDRAW INFOGRAPHIC SOFTWARE FULL
- EDRAW INFOGRAPHIC SOFTWARE SOFTWARE
08-09-2022 We are willing further look into your case, however, there is still no update from you yet. Look forward to getting in touch with you sincerely. Could you please send us your order number after receiving a request from Trustpilot? You are important to us, and we want to help as much as we're able to. However, the current information is too limited. Regarding the license issue you reported, we desperately hope to look into it and then resolve it or help you save money. Actually, Wondershare provides both LiveChat, Phone, and email support, you may contact us from the link below to reach us directly.
We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We'll add more powerful features to this software, and hopefully, you'll be back to us in the near future!
EDRAW INFOGRAPHIC SOFTWARE FULL
Wondershare values each customer's benefits and in order to take care of your concern, we processed a full refund as requested. It is regret to know that this product doesn’t live up to your expectations at present. Your patience is highly appreciated! - Thanks for updating your review.
Upon checking, our programmers are still doing their best to find a solution for you and we'll keep you updated once there is any further news. We are desperate to fix the problem after knowing you were encountering a problem during using the product, and this is the reason our support asked you to provide more details (like a screenshot showing the problem and the specs of your device, etc.) for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Per your description, please allow us to make a brief explanation below: We will accept a refund request for EdrawMax if the customer encounters technical issues that are unable to be solved within 30 days. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very frustrating when the product you are interested in didn't work in the way you expected. Firstly, I'd like to express our deepest apologies for the inconvenience.
EDRAW INFOGRAPHIC SOFTWARE SOFTWARE
In the end, I hope the software works great for you and you do not need to request a refund in the first place. It is not a 'no questions asked' refund, and you will have to spend a lot of time providing proof of your problem before any refunds will be issued. If you purchase this product counting on the money back guarantee, I would advise you to proceed with caution. In the end, it was a lot of work for me and a lot of going back and forth with their team, but they did back their 'money back guarantee' after several days. I tried to get a refund via the money-back guarantee, but at first they would not issue me the refund until I sent them screen shots and screen recordings to show them the errors and bugs I was talking about. The experience was not ultimately what I was looking for, though the software did have a lot of features and overall functioned well. I am adjusting this review from a one-star to a three-star because, in the end, they did issue me a refund for the software I purchased (although it didn't seem like they would at first even though I requested it the day after purchase) I had purchased edraw max and ran into a few bugs while using it. Was able to get a refund, but lots of hoops to jump through
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